Frequently Asked Questions
Everything you need to know about your Juicy Couture order
How can I track my Juicy Couture order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for tracksuits and apparel?
We accept returns on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that items marked as 'Final Sale' cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout based on your destination.
How should I care for my velour garments?
To maintain the signature softness of your velour, we recommend machine washing inside out in cold water on a gentle cycle and tumble drying on low heat or laying flat to dry.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Klarna and Afterpay.
How do I determine my size in Juicy Couture?
Our items generally run true to size, but fits may vary between collections. We recommend consulting our detailed Size Guide located on each product page for measurements.